Frequently Asked Questions
How do I register?
This event is by invitation-only.
How will I gain entry to the event?
If you have received and invitation and registered for the event you will receive a confirmation email with a barcode. When you arrive at the venue on the day, this barcode will be scanned, providing you entry to the event.
Why can't I find any emails related to the event?
You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.
What is the cancellation policy?
If you can no longer attend the conference, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellations visit our FT Live Terms and Conditions page.
Can I transfer or upgrade my pass?
If you would like to transfer your pass to another person, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.
How do I get to the venue?
The address of the venue can be found here, along with transport options and directions.
Is the venue accessible?
We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.
Will food and drink be provided at the event?
Yes, there will be a VIP dinner on the 24th of September followed by a VIP lunch on the 25th of September.
I have dietary requirements, what should I do?
If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.
Contact Us
If you are experiencing technical difficulties please contact our team for more information:
ftlive@ft.com | +44 (0) 207 775 6653
Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.
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